Outside Agencies

The two main agencies that check we are providing a good and safe service are the Care Quality Commission (CQC) and Kent County Council (KCC).  Both agencies monitor and inspect us.  Sometimes they will ask people who live in or visit the home for their views.  You can contact them at any time if you have a concern or wish to make a comment about Ivybank.

Care Quality Commission

Care Quality Commission

National Correspondence
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Telephone: 03000 616161 (Monday to Friday 8.30 – 4.30)

Email: enquiries@cqc.org.uk

 

Kent County Council

Kent Adult Social Services
Brenchley House
County Hall

Maidstone
Kent ME14 1RF

Telephone: 084528 247 100