Ivybank is owned by a Limited Company called Ivybank HealthCare Ltd.  The person with overall responsibility for ensuring the quality of care provided at the home is Mr Vinay Thakker

The registered address for the company is:

Flat 1, Holden Avenue, London, N12 8HX  Email vinay@ivybankhealthcare.com

Manager: Miss D Smith, Wellington Road, Temple Ewell,  Dpver, Kent, CT16 2HP Tel: 01304 449032

Mr Thakker can be contacted by writing to him at the above address or by telephone on 07900802046.  We use an external consultant to carry out the monitoring elements of the role of responsible person to ensure that this is independently assessed.

Miss Debra Smith is the registered manager of Ivybank , with day to day responsibility for the home and can be contacted by telephone or in writing at Ivybank, Wellington Road, Temple Ewell, Miss Smith has completed the City and Guilds Advanced management in Care and NVQ Level 4, and has 24 years’ experience in the Care Sector.  We will regularly review our staffing levels to make sure we have sufficient people working at Ivybank to meet the needs of the people who live there.


A senior carer will take responsibility, and be the first point of contact for the care staff on duty on each shift.  Domestic staff are employed to carry out cleaning and laundry duties ensuring that care staff are fully employed caring for and supporting residents.

We carry out checks and interview people who want to come and work for us, to make sure that they are able to provide good quality care.

Everyone who comes to work with us completes an induction programme to find out about our home and to ensure they understand the most important aspects of providing care in a safe way.

We make sure that our staff are up to date with key issues such as:

Fire Safety

  • Safeguarding adults
  • Moving and handling
  • Medication (where it is part of their role)
  • Dementia Awareness
  • Food handling

In addition we provide training to meet the particular needs of people who are living with us.

As well as regular training, we provide support and supervision to all of our staff.