This means that we take care and time to find out how people want to be cared for and we follow those wishes.

People

Ivybank is owned by a Limited Company called Ivybank HealthCare Ltd.

Who can we care for

Ivybank is registered with the Care Quality Commission to provide care for men and women who need help due to their age or because they are suffering from dementia.

The Premises

The main part of the property dates from the Victorian Era. A two storey purpose built side wing was added in the 1980’s.

Living at Ivybank

When people contact us we send them a brochure and a document called a service user guide.

Listening

We can improve what we do by listening to people who use or visit our service.

Safety

We take the safety of people who live at, work in and visit Ivybank very seriously.

OUR PHILOSOPHY

Biography

At Ivybank, we believe that for people to be happy and healthy they must be treated in a way that promotes their privacy, dignity and independence. This means that we take care and time to find out how people want to be cared for and we follow those wishes. For example we address people in the way they prefer, we always make arrangements for visiting health professionals to see people in private, we don’t talk about people in front of others, we don’t share information unless people say we can or it is necessary for their safety. It also means that we treat everyone as an individual and we make the routines of the home flexible to meet the wishes of people who live at Ivybank. We encourage people to do as much as possible for themselves and to make as many choices as possible about their lives, and their care. It also means that we will not discriminate against anybody because of their race, culture, gender, sexuality, age, disability or religious beliefs. We will promote the right of each person to live the lifestyle they choose, and to respect the choices of others.

Personal Info

  •   01304 449032
  •   Wellington Road, Dover, Kent CT16, 3DB

CONTACT

Please get in-touch if you have any questions or would like to arrange a viewing

LISTENING

We can improve what we do by listening to people who use or visit our service.  Once a year we send out questionnaires to people who live with or visit us, but we always welcome comments. 
 

LIVING

PEOPLE

Ivybank is owned by a Limited Company called Ivybank HealthCare Ltd. The person with overall responsibility for ensuring the quality of care provided at the home is Mr Vinay Thakker. Email vinay@ivybankhealthcare.com Manager: Miss D Smith, Wellington Road, Temple Ewell, Dpver, Kent, CT16 2HP Tel: 01304 449032 We use an external consultant to carry out the monitoring elements of the role of responsible person to ensure that this is independently assessed.